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video will not turn on during a meeting

susanbolding
Newcomer
Newcomer

‎2024-01-23 06:33 AM - last edited on ‎2024-01-25 10:08 AM by Community Moderator | Employee

My video and mute buttons do not wok when in a meeting with certain instructor but works the rest of time with others. The video and mute buttons works for rest of attendees.  she is recording meeting so is there something I need to fix.

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MJ13
Newcomer
Newcomer

‎2024-01-25 03:41 PM

I had the exact same problem today and two other times this month. 

I joined other  Zoom meetings this month and the video and audio worked.

I'm able  to start Zoom meetings.  I've been a Zoom paid subscriber since August 2020.

I upgraded to Zoom 5.17.2 earlier this month. Please share the fix info as soon as possible. I have a class on Saturday morning. The Zoom link and audio and video work on my phone. 

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