video will not turn on during a meeting

[susanbolding]

My video and mute buttons do not wok when in a meeting with certain instructor but works the rest of time with others. The video and mute buttons works for rest of attendees.  she is recording meeting so is there something I need to fix.

[MJ13]

I had the exact same problem today and two other times this month. 

I joined other  Zoom meetings this month and the video and audio worked.

I'm able  to start Zoom meetings.  I've been a Zoom paid subscriber since August 2020.

I upgraded to Zoom 5.17.2 earlier this month. Please share the fix info as soon as possible. I have a class on Saturday morning. The Zoom link and audio and video work on my phone.