video delay, even when just self-viewing

[leedtan]

Even when in settings and just viewing my self video, getting 3 second. When I just use camera in windows, no lag. Have tried updating and restarting the app and restarting device. How do i remove the lag?

[MGSR · Accepted solution]

Hello @leedtan,

Welcome to the Zoom Community! We're happy to have you here.

You can try these troubleshooting steps:

1. Close other heavy apps/processes

   • Background apps (especially CPU/GPU-heavy) can cause Zoom to lag.

   • Open Task Manager (Ctrl+Shift+Esc) and close anything unnecessary, especially video editors, browsers with many tabs, or gaming apps.

2. Check your Zoom Video Settings

   • In Zoom, go to Settings → Video.

   • Disable “Enable HD” — HD video can cause delays if your system or connection can’t handle it.

   • Disable “Touch up my appearance” or any video filters that might add processing overhead.

3. Check your Internet connection

   • Although your camera app runs locally, Zoom video processing may be affected by network issues.

   • Try connecting via Ethernet cable instead of Wi-Fi if possible.

   • Run a speed test and ensure your upload/download speeds are decent.

4. Update your graphics drivers

   • Even if your camera is fine standalone, outdated GPU drivers can cause delays with video encoding/decoding in Zoom.

   • Go to your GPU manufacturer’s website (Intel, NVIDIA, AMD) and download the latest drivers.

5. Change Zoom video rendering settings

   • In Zoom settings → Video → Advanced:

     • Toggle “Use hardware acceleration for video processing” on or off (test both).

     • Toggle “Use hardware acceleration for receiving video” on or off.

6. Try a different USB port or camera

   • If you’re using an external webcam, try switching USB ports (USB 3.0 vs. USB 2.0).

   • Sometimes ports cause delays due to bandwidth or driver issues.

7. Test with a clean Zoom install

   • Uninstall Zoom fully.

   • Download the latest Zoom installer from the official site and reinstall.

[MGSR]

Hi @leedtan!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @leedtan!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!