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unstable connection or lags in Windows 11 with wifi

bkohls
Newcomer
Newcomer

‎2022-01-02 02:11 PM

 I can't get a good connection through wifi with Zoom in windows 11.
 
With wifi I am getting 35-40 mbps
 
It does work fine when it is plugged in to the ethernet and I am getting 58 mbps
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1 REPLY 1

jens-sgb
Zoom Employee
Zoom Employee

‎2022-01-06 08:50 AM

Hi @bkohls ,

Can you check the Wi-Fi frequency  / channel? It might be that you have multiple Wi-Fi networks in your area using the same channel.  You internet connection appears fast, however I guess you have a lot of packages lost due to the Wi-Fi channel, what can cause issues with real-time communication / applications like Zoom-Calls. 

 

If my reply to your question resolved it for you, please click on "Accept as Solution" where my reply shows. This way, community member with the same question will know how to resolve it, and additional member won't spend time trying to respond to your request.

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