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time limit despite upgrade

drclock
Newcomer
Newcomer

‎2023-04-27 02:40 PM

I got a new computer (Macbookpro) and had to reload my desktop app. When I do a meeting, it says I have a 40-minute limit despite having already upgraded to the plus one plan. Any ideas on how I can get the desktop to recognize my upgrade? I have a ticket with support, but they have been very slow and unhelpful.

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-28 09:57 AM

Hi @drclock ! I'd be happy to help. Have you already assigned your license? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

drclock
Newcomer
Newcomer

‎2023-04-28 12:28 PM

Thank you for the reply. When I follow the steps in the support article, I get to myself as the user, and it says I am licensed and have 0 licenses to assign! Despite this, the desktop app continues to say I have a 40-minute limit. ANy other thoughts? Greatly appreciated!

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