there is no conference recording in the cloud

[ccaidov1]

3 months ago we had a conference on January 17th, we had a paid subscription then, we recorded the conference on the cloud, the subscription ended in a month, today we wanted to watch the recording, but there was nothing there, we paid for the subscription today, but there was still nothing there

[Bri]

Hi @ccaidov1. If your account is downgraded to a free plan, cloud recordings are automatically set to be deleted after 30 days. If the account hadn’t been upgraded again during that time, unfortunately, the cloud recording would have been permanently removed. 

For more information, please check out the following resource: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550