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'share computer sound' not possible

flow1
Newcomer
Newcomer

‎2025-05-08 12:03 PM

Hi, I have a pro membership. I always share my computer sound (music), via 'share screen' --> advanced options --> share computer sound/ audio. I haven't used zoom for one month. Now this option to share computer sound is no longer available. I have no idea why this has changed.
I have removed and then re-installed the app 'zoom workplace'. I have a MacAir, Apple M1, MacOS Seqoia 14.5.1.

I hope you can tell me how to fix this. thank you so much!

Topics:
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6 REPLIES 6

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-05-08 12:46 PM

Hello @flow1,

Welcome to the Zoom Community! We're glad to have you here.

Kindly try updating your Zoom desktop app to the latest version. 

Let us know if this helps or if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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flow1
Newcomer
Newcomer

‎2025-05-08 11:10 PM

thank you, yes i have updated the zoom desktop app. the problem has not been solved through this.

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flow1
Newcomer
Newcomer

‎2025-05-09 10:30 AM

Unfortunately the problem is not solved. Can I speak to a real person? I can't find it on the website. Tomorrow morning I am hosting a meeting again, so I hope you can help me very soon!

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flow1
Newcomer
Newcomer

‎2025-05-09 10:37 AM

I have found a solution!

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ch49
Newcomer
Newcomer
In response to flow1

‎2025-05-10 03:08 PM

I'm having a similar problem.  Can you tell me what you did?  Thanx!

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flow1
Newcomer
Newcomer

‎2025-05-12 10:43 AM

In my case it was something silly; right away press on 'share' with left mouse click (instead of clicking the ^ button next to it, which gives you limited options).
you'll then have a pop up window with different sharing options; categories 'screen', 'documents', 'advanced'. choose 'advanced', and you'll see the 'computer audio' option.
Let me know if this was the trick for you too!

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