recording error

[Pamelaaaaaaaaaa]

I can't record a zoom meeting. I try to click the "record" button but it always opens a "settings" window and I can never record!!! Please help me

[Ray_Harwood]

Hi, @Pamelaaaaaaaaaa!

 Without more information, it’ll be difficult to provide much help. The only thing I can think of is that something in the Recording Settings panel needs some attention. I’m guessing that the location of the folder where recordings will be stored probably needs to be reset – especially if the default location is unavailable for some reason. 

[willjoe]

Sign into the Zoom web portal and click Settings. Navigate to the Recording tab and verify Automatic recording is enabled. Note: If the toggle is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator

Regards,

Will