{"code":3301,"message":"This recording does not exist."}

[RVChandan3]

I am developer in edtech company. our company provide support for online classes to tutors and learners by zoom. I can see captured events log for a meeting that has recording started/stopped events. but fetchRecordingAPI is giving response code 3301 with message The recording does not exist.
the meeting happened on 21st may and user's doesn't have access to delete/update. 
Is there any possibility to get the recording back from zoom side.

[RVChandan3]

@zoom  can i get any support here?