Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!
Vote now2021-10-01 10:46 AM
Is the "Report Problem" Form in the Zoom desktop app, under the Help menu, a reasonable way of submitting problems using the app - or should a Support ticket always be raised?
Just trying to understand the use-cases, and when to recommend what...
Thanks!
Solved! Go to Solution.
2021-10-04 10:04 AM
Hi @Rupert
It really depends on the issue you're facing and how urgent the resolution is. I'd say its generally best to submit the problem report as soon as an issue happens and take note of the exact date/time. Then, contact support and begin troubleshooting with them. You can then provide the date/time of the submitted problem report, which they can use when further investigating the issue from the backend.
2021-10-04 10:04 AM
Hi @Rupert
It really depends on the issue you're facing and how urgent the resolution is. I'd say its generally best to submit the problem report as soon as an issue happens and take note of the exact date/time. Then, contact support and begin troubleshooting with them. You can then provide the date/time of the submitted problem report, which they can use when further investigating the issue from the backend.