problem with download

[JJH]

Hello,

My zoom crashed while downloading the recording and I can't find the recording on my computer. Is there any way to recover it?

Thanks.

[RN · Accepted solution]

Hey @JJH, were you downloading a Cloud recording from https://zoom.us/recording? If so, you can just go back to https://zoom.us/recording and redownload the recording.

However, if referring to converting a local recording you can find that recording in your Zoom desktop client, under 'meetings' 👉 'recorded' and you will see the locally recorded videos from there and re-convert/convert the recording. 

Hope this helps!