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problem with download

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JJH
Newcomer
Newcomer

‎2021-12-09 11:58 AM

Hello,

My zoom crashed while downloading the recording and I can't find the recording on my computer. Is there any way to recover it?

Thanks.

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1 ACCEPTED SOLUTION

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-17 09:46 AM

Hey @JJH, were you downloading a Cloud recording from https://zoom.us/recording? If so, you can just go back to https://zoom.us/recording and redownload the recording.

 

However, if referring to converting a local recording you can find that recording in your Zoom desktop client, under 'meetings' 👉 'recorded' and you will see the locally recorded videos from there and re-convert/convert the recording. 

 

Hope this helps! 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-17 09:46 AM

Hey @JJH, were you downloading a Cloud recording from https://zoom.us/recording? If so, you can just go back to https://zoom.us/recording and redownload the recording.

 

However, if referring to converting a local recording you can find that recording in your Zoom desktop client, under 'meetings' 👉 'recorded' and you will see the locally recorded videos from there and re-convert/convert the recording. 

 

Hope this helps! 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!