patchy virtual background

[cclalonde]

Whenever I try to use a virtual background, it is patchy and doesn't cover much of my room. See image, where you can still see my art and fan and part of my face is covered.

 

My room is quite bright, but I have also tried lower-light situations. It's always the same. My zoom is up to date.  Any suggestions?  

[CarlaA]

Hi @cclalonde , welcome! Thank you for using the Zoom Community to seek support. While I do a bit more investigating to try to find you a helpful solution, I encourage you to browse already submitted questions with solutions in the community (check out how to use our ‘search’ feature) and/or visit our Zoom knowledge base to find helpful support articles. 

If any community members have insight, I invite you to share your expertise with @cclalonde 🙂 

Thank you! 

Carla,
Zoom Community Team

[cclalonde · Accepted solution]

I figured it out! I had "I have a green screen" selected. When I unselected that it worked perfectly.

[CarlaA]

Awesome! Thank you for replying with the fix. This will help other community members with a similar question find your solution quickly. Thank you! 

Carla,
Zoom Community Team