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my device disconnect someone share screen why

Nisal
Newcomer
Newcomer

i joned to zoom meeting. host share screen my device auto disconnecting Why this Happening ?

1 ACCEPTED SOLUTION

bdelossantos
Community Champion | Employee
Community Champion | Employee

Hello @Nisal,

 

The most common cause is not having the latest version regardless of device you're using. Please ensure that you download the most updated version from our Download Center.

 

If the issue persists even after updating to the latest version, please have this reported to our Technical Support Team so that they can collect logs and investigate accordingly.

 

I hope this helps.


"Challenges help us grow, try and learn new things, welcome constructive feedback, embrace uncertainty, and always assume the best intentions, especially with our teammates." - from a respected leader

View solution in original post

2 REPLIES 2

bdelossantos
Community Champion | Employee
Community Champion | Employee

Hello @Nisal,

 

The most common cause is not having the latest version regardless of device you're using. Please ensure that you download the most updated version from our Download Center.

 

If the issue persists even after updating to the latest version, please have this reported to our Technical Support Team so that they can collect logs and investigate accordingly.

 

I hope this helps.


"Challenges help us grow, try and learn new things, welcome constructive feedback, embrace uncertainty, and always assume the best intentions, especially with our teammates." - from a respected leader

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @Nisal!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

Have a fantastic day!


Mark
Zoom Community Team
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