cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

loosing connection to Zoom during a cal

maryehrhart
Newcomer
Newcomer

‎2023-02-01 08:25 AM

during a Zoom call I loose my internet connection can anyone help with suggestions to fix this

0 Likes
1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-02-02 05:58 AM - edited ‎2023-02-02 06:02 AM

Hello,

 

Is it a certain times of the day? 

Is anyone else on the network, streaming or playing games?

Are you on wifi?

 

Maybe this will help;

 

https://www.techtarget.com/searchnetworking/answer/What-are-the-3-most-common-network-issues-to-trou... 

 

You also can go to https://fast.com/  to do a speed test of your download, upload and latency.

 

Recommended bandwidth for meetings and webinar panelists:

  • For 1:1 video calling:
    • For high-quality video: 600kbps (up/down)
    • For 720p HD video: 1.2Mbps (up/down)
    • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
  • For group video calling:
    • For high-quality video: 1.0 Mbps/600kbps (up/down)
    • For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
    • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
    • For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps
  • For Zoom Phone: 60-100kbps

Recommended bandwidth for webinar attendees:

  • For panelists video on:
    • ~600kbps (down) for high-quality video
    • ~1.2-1.8Mbps (down) for 720p HD video
    • ~2-3Mbps (down) for 1080p HD video
  • For screen sharing only (no video thumbnail): 50-75kbps (down)
  • For screen sharing with video thumbnail: 50-150kbps (down)
  • For audio VoiP: 60-80kbps (down)

Regards