login email issue

[mustafa5657]

I created my zoom account using my email id *********** but I am getting activation email from some other email id which is ***********  and due to this I am unable to login . anyone is facing same issue ?

[RN]

Hi @mustafa5657 not sure what's going on here but here to help! So when you went to https://zoom.us/signup, you created your Zoom account, but the verification email was not sent to the email address you provided when you signed up?

[mustafa5657]

I provided my email id as *********** but i am unable to login using this. I have to use *********** which is not mine.

[RN]

Hey @mustafa5657 please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.