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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

changing from web verson to PC client

Bill3141
Explorer
Explorer

I cannot get Zoom to access v 5.13 (the latest) version, which is on my PC. It still asks me to sign into the meeting and use the web client,

1 ACCEPTED SOLUTION

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hello,

 

Can you try uninstalling and then reinstalling zoom ?

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

View solution in original post

3 REPLIES 3

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hello,

 

Can you try uninstalling and then reinstalling zoom ?

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

Reinstalling works.  YOU could add to the description of the process that Microsoft will try to find a new verson, which yyou must cancel before you can install zoom from the log in screen.

hello @sachinzoom I am using Linux ubuntu but I can't login. uninstalling and reinstalling didn't work for ubuntu