cancel
Showing results for 
Search instead for 
Did you mean: 

cell phone rings during zoom meeting and video disappears

jacquelinebucar
Newcomer
Newcomer

More than once, I am a participant in a zoom meeting and during the meeting my cell phone rings.  The video portion of zoom disappears to the generic zoom screen. I can hear the person speaking. I can see the little participants pinned   on the side but I can't get back to the main video. I tried "pinning" the speaker but the pin then disappears.  There  seems to be no way to get back to the main video. 

 

Do I have to sign out and sign back in??  Each time my cell phone rings this happens

5 REPLIES 5

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @jacquelinebucar! My apologies for the late response, but what device are you using? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

I have the same problem.

 

ashearm
Newcomer
Newcomer

I have the same problem.

ashearm
Newcomer
Newcomer

I have the same problem. My laptop and phone are both Apple.

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @silla2 @ashearm thank you for posting to the Zoom Community!

 

Could you please provide a step-by-step explanation of how this issue occurs? Additionally, let us know if you're using a phone to join the Zoom meeting, the type of device, and the Zoom app version you're currently using.

Thank you!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?