can't access scheduled video meetings in Ghana

[SaraBee]

I'm hosting sheduled meetings from Ontario, Canada. I have an attendee who cannot access the video meetings from Ghana so she calls in to the meeting. I have been on meetings with her (on video) using my personal room, as have others on our team. 

She can't join scheduled meetings via video but can join the audio by phone. 

She can join meetings in a personal room via video. 

Any suggestions how to help her join  our scheduled meetings in Ontario (Canada) from Ghana via video? 

[RN · Accepted solution]

Hey @SaraBee, when scheduling meetings https://zoom.us/meeting/schedule do you have next to video participants video on? You can also check in-meeting your settings for Security to allow video on. 

Check those two suggestions and let me know if that helps!