blur background

[cisem]

my background is blur but i didnt do it like that. when I go to settings and open, my background, option is none, not the blur. But still my background is blur.

[lpicon]

im having the same issue

[Ray_Harwood]

Welcome to the Zoom Community, @lpicon.  

If Zoom isn’t doing it, check your camera settings outside of Zoom. Some cameras will do this before having the image off to Zoom. 

[malaika121]

Hi @cisem 

There are a few possible reasons why your Zoom background is blurred even though you haven't enabled it.

• Your computer may be running a recent version of Zoom that has auto-blur enabled by default. To check this, open Zoom and go to Settings > Background & Filters. If the Blur option is selected, deselect it to disable auto-blur.
• You may be using a virtual machine or remote desktop software. Zoom will sometimes blur the background in virtual machines and remote desktop sessions, even if auto-blur is disabled.
• There may be a problem with your computer's graphics card or drivers. Try updating your graphics card drivers to see if this fixes the issue.

If you've tried all of the above and your background is still blurred, you may need to contact Zoom support for further assistance.

Here are some additional tips:

• Try restarting your computer.
• Try uninstalling and reinstalling Zoom.
• Try using a different Zoom account.
• Try using Zoom on a different computer.

[polowood]

This started happening to me in the past week, it seemed to coincide with my upgrade of the macos to Sonoma, but that might be a coincidence. Here are some of my observations:
1. The camera sends very sharp images to obs, and teams, but zoom slightly blurs the background even though blurring has been turned off. So it is not a problem with the camera or the laptop.
2. I usually do all my processing in OBS, I replace my background in OBS, and it produces and very sharp image of me from the camera and the background from OBS, Teams displays it just fine, but zoom blurs the very sharp background that OBS sends while keeping my image sharp. So, zoom is the one processing the image even if it has been told to leave it alone.
3. If I turn blurring on in Zoom, the background gets even blurrier but my image remains clear. So, it is not due to the visible "Blur" function of the "Virtual Backgrounds"
4. If I Turn off "Virtual Background" on my profile settings (web), I won't even get the option to blur in the client, yet the image still processes my camera image to slightly blur my background.

[UP12]

I have exactly the same issue now. Am interested: did you everyone find a solution to this?

[lpicon]

Hi! Yes, I was able to correct the issue.  I use Lenovo Smart Appearance to fix the blurred background.  Hope that helps you.

[MGSR]

Hi @UP12 

Welcome to the Zoom Community! We're glad to have you here. 

Did you see the response from @lpicon?
It would be a worthwhile workaround to check. 

Should you need further assistance, please let us know.

Have a great day!

[impactlabs]

Same trouble here. Logitech Brio, latest Mac OS (before Oct 2024 version). I upgraded Zoom today. No changes. Problem persists.

Then I tried thinking with setting while I was in a live meeting just myself and for a brief period the blur went away. I kept tinkering but did not change anything that I remember and it reverted. Next up will be re-installing Zoom after I sort out my settings to save.

[impactlabs]

I found the answer in another thread: I needed to turn off FaceTime Portrait mode by clicking on the green icon at top of my desktop and de-selecting Portrait mode from here:

 

 JoelMok

Newcomer

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‎2023-11-07 01:46 AM - edited ‎2023-11-07 01:49 AM

 I had the same problem of NOT being able to stop the blurring. I discovered that while i switched off the blur in the Zoom interface, I left the Portrait feature in another location for my facetime camera. It looks like a light green icon in my menu bar (I can't upload a picture).

Here is a reference: https://arstechnica.com/gadgets/2023/09/macos-14-sonoma-the-ars-technica-review/13/

I run a MacBook Pro with the new Sonoma 14.0 OS.