cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom using Integrated GPU instead of dedicated (external) GPU

Skyline_X
Explorer
Explorer

‎2022-01-30 09:01 AM

Hello,

I have zoom hardware acceleration enabled. Also, In Finder>applications>zoom.us>get info, I have "prefer external gpu" enabled. Yet, the Integrated graphics is higher than the external graphics card usage. See the screenshot provided (taken during a zoom meeting and while writing this post).

Hardware:

MacBook Air 2019

Core i5-8210Y

Intel UHD 617

AMD Radeon RX 5500-XT (External)

Screen Shot 2022-01-30 at 8.59.32 AM.png

Screen Shot 2022-01-30 at 9.00.24 AM.png

Screen Shot 2022-01-30 at 9.00.18 AM.png

  

 

0 Likes
1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-02-28 10:43 AM - edited ‎2022-02-28 10:44 AM

Hey @Skyline_X, have a Mac and GPU however, don't have all the things to connect my GPU to my mac to test this for you. As I do more research on Using an external graphics processor with your Mac.

 

Try going into Energy Saver, disable automatic graphics switching. This will disable the Intel UHD 617 integrated GPU and make it run on the AMD Radeon 555X dedicated GPU.

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes