Zoom uninstall error

[paranamanna]

We get an error when we try installing or uninstalling the Zoom application. 

Error message

"C:\Windows\TEMP|ZoomInstallerFull_5.13.11.13434_x64.msi" cannot be found 

We can't find the MSI file in the temp folder, so we can't reinstall the latest version of Zoom. We also tried the Clear Zoom exe but keep getting the same error. Please let me know where we can download this MSI file. If not please provide us alternative solution. 

Many thanks 

Regards 

Dash 

[Frank_TB]

Hello,

Perhaps you need to search for   C:\Windows\TEMP|ZoomInstallerFull_5.13.11.13434_x32.msi" ?

Regards

If my reply helped, don't forget to click the accept as solution button!

[paranamanna]

Hello Frank 

The MSI file is not available there, which is our problem. It is also not available to download on Zoom. 

Many thanks 

Regards 

Dash 

[Frank_TB · Accepted solution]

Hi Dash,

Generally speaking, organizations that use MSI installers are using Zoom business or enterprise accounts.

if this is true for you I would suggest opening a Zoom support ticket.

https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555&ti... 

Regards

If my reply helped, don't forget to click the accept as solution button!

[paranamanna]

Hi Frank 

I appreciate your suggestion. I will do. 

Regards 

Dash