cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Zoom release 5.13.7 not opening in Mac Ventura 13.0.1

RPT
Newcomer
Newcomer

‎2023-02-13 08:20 AM

After upgrading the Zoom desktop app it won't open...just get the perma spinning wheel. Anyone encountered similar and how to fix? I've deleted the app and downloaded again but no change.

5 REPLIES 5

sculptoman
Explorer
Explorer

‎2023-02-25 05:50 PM

I have the same problem

 

RPT
Newcomer
Newcomer
In response to sculptoman

‎2023-02-25 05:57 PM

I found another thread (can’t find it now to post) that suggested a method that worked: rather than delete the file and reinstall, use the Zoom uninstall tool to remove the application and then download and install a new zoom application. This worked for me and no issues since. 

sculptoman
Explorer
Explorer
In response to RPT

‎2023-02-25 06:21 PM

I forgot to mention that I am on the newest release of Ventura - 5.13.7

 

0 Likes

sculptoman
Explorer
Explorer

‎2023-02-25 06:18 PM

Thanks for the feedback. Unfortunately, I have followed suggested steps several times. The problem has not gone away. Zoom works fine if opened in the Safari browser. I'm on an M1 MAC using Zoom 5.13.7

0 Likes

sculptoman
Explorer
Explorer
In response to sculptoman

‎2023-02-25 06:22 PM

Too many rev numbers. Ventana 13.2.1

 

0 Likes