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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Zoom recording sent to me

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Hean
Newcomer
Newcomer

‎2022-02-04 11:01 PM

I have the url and pass code but the same message comes up ' you cannot view this recording. No permission' . the host confirms all restrictions lifted. Five recipients have the same problem

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-26 10:38 AM - edited ‎2022-05-26 10:40 AM

Hi @Hean, it's been some time since you've posted this discussion! Suggest having the Host look into our KB on the settings for sharing cloud recordings. If that doesn't work, please submit a ticket to our Zoom technical support team so they can look into your issue further.

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-26 10:38 AM - edited ‎2022-05-26 10:40 AM

Hi @Hean, it's been some time since you've posted this discussion! Suggest having the Host look into our KB on the settings for sharing cloud recordings. If that doesn't work, please submit a ticket to our Zoom technical support team so they can look into your issue further.

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

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Stevenii2
Newcomer
Newcomer
In response to RN

‎2024-08-05 11:51 PM

I cannot overcome the same issue.

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