Zoom not working under Ventura 13.1

[fridrikh]

Hi,

I downloaded from Zoom download page and installed Zoom on my Mac BookPro with Ventura 13.1.

The installation was successful. However, Zoom did not appear in Launchpad. When I click on zoom.us icon in Applications folder it gives me the error message below. Any suggestions.

Thank you.

It is a Mac with an Intel chip in case it is important.

[Frank_TB]

Perhaps you downloaded the M1 version by accident?

[fridrikh]

Surprisingly, Zoom downloads web page does not give you an option of selecting M1 vs Intel. There is just one download button for a Mac version.

[Srinni62]

Hello I can't even install zoom on my iMac, I receive permanently this error message. What shall I do?

I have an iMac from 2020

[Isis1]

I have the same problem. I can't install it on  MacOS Ventura 13.2.1.  It worked fine before, but in the last time I could no longer update zoom. I get every time an error and I had constant problems with the sound. After uninstalling zoom, I can't install it now again. I get the same error as Srinni62

Please help us. 

[Frank_TB]

Hello,

You may follow the steps below to uninstall the Zoom application on your device:

 1. Open Finder and go to the Application folder.
2. Right-click on Zoom.us and click on Show Package Contents
3. Click Contents
4. Click Frameworks
5. Double-click on Zoom Uninstaller, then follow the prompts to uninstall the application
Next, Install the latest version "Zoom Client for Meetings" via zoom.us/support/download

Regards,

If my reply helped, don't forget to click the accept as solution button!

[Isis1]

The Zoom.us folder was empty and I could not uninstall it.
I packed it in the trash and tried to reinstall it.
The following error message came up again.

 

[Srinni62]

Unfortunately there is no zoom folder in the application, I also thought that it might help to uninstall some parts of zoom or so, but there's nothing. And I used the offered package you also suggested to download following your link...

[Frank_TB]

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
Regards