cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Zoom mtgs created in Acuity via unique links just started rerouting client to my personal mtg ID

Adrienneggg
Newcomer
Newcomer

‎2022-02-24 05:35 PM

Yesterday the links my clients receive via Zoom-integration in Acuity (which creates unique links for every appt) started rerouting them to my Personal Mtg ID unbeknownst to me. It showed I was "in another meeting" + "this meeting hasn't started yet" -- which is also confusing. I wasn't aware this was the issue until my client just now told me the link she was clicking on showed my Personal Mtg ID. I double-checked my backend and copies of confirmation emails -- which all show the unique link, NOT my Personal Mtg ID. I have gone thru every setting I can and nothing seems amiss. Been using the same system for almost 2 years very smoothly until now. I am beyond confused. Any HELP???! 

0 Likes
1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2022-02-28 08:59 AM

As far as I understand these scheduling integrations, they use your default meeting settings, which is based on your Settings page. I would check to ensure that the Use Personal Meeting ID (PMI) when scheduling a meeting option is disabled, as that could explain why Acuity is scheduling with your PMI instead of a random ID.

You might also reinstall/reconfigure the Acuity integration to see if that resolves the issue. 

0 Likes