Zoom keeps crashing

[raihansujaya]

My Zoom app keeps crashing for no reason (I don't know why). I've tried all the solutions on the internet (reinstalling, reboot, cleanup chaches, update, etc) but all of them don't take any effect, still "not responding". I even don't get any error code or troubleshoot so the crashed app doesn't let me know what is the problem. I'm very upset.
I hope someone can kindly help me because I have many schedules on it so I really really need this to be solved. The "Bolt" and "Contact Support" don't help me anything as bad as they are. Big thanks to all of you who can help me get away from this.

[micw]

I recently got a newer model HP Envy with Intel Core Ultra 7 cpu, 16 GB memory and upgraded to Zoom workplace/pro so I could record to the cloud and have meetings longer than 40 minutes.  First Zoom crashed 35 minutes into a meeting, I was told to unininstall it and download latest version, did that, next problem is if on a zoom call,  screen goes black after 30 minutes, I can hear, but not interact.  Next problem I started a call and it could not load my video so I had to do the whole call for my client with no video of me.

Zoom support says it is my network wifi (never had this issue before).  So I had to get an adapter so I can plug the Ethernet cable into the usb-C port. Speed test looks the same but they say adding more people to a call can cause the network issues.   I have to wait to see if this works.  

[Sanmueller]

I'm having exact same problem. I've been using zoom for online therapy sessions for past couple of years with no problem. I've even replaced laptop. Just got new one today, set up, everything updated. Started session and it crashed 3 times. I may have to find another online program if this keeps up. So frustrating.

[MGSR]

Hello @Sanmueller! Kindly check out this article for troubleshooting crashing/freezing issues. If the issue still persists after troubleshooting, please submit a ticket to our technical team for further troubleshooting assistance.