cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom invitees not able to join using link in text or email

Neecy
Newcomer
Newcomer

Each month, I create a new meeting and each month, my invitees can not join via the link that I send to them via text or email. This is quite annoying and wastes a ton of time. This morning, it took over 1/2 hour to get all 8 of us on a call. Why am I paying for such a poor performing app?

1 REPLY 1

mulerojames
Explorer
Explorer

Hi, @Neecy 

Do you have the exact error message or a screenshot of it? We can narrow down the root cause from there, if not, there could be an issue with how the link was pasted or shared which could lead to the link being broken. Is it the same set of participants who usually experience this issue or a vast majority of your invitees?

Cheers!