Does anyone else find it ridiculous

[zoom_user_6428]

that the "solution" to getting zoom to stop freezing/lagging is turning off built in Zoom features? Are no engineers seeing this as a problem?

BTW, tried everything ever listed in these forums to get zoom to stop lagging every 5 minutes. nothing worked.

[storyhub]

Video lagging is most often caused by using WiFi instead of ethernet, not enough CPU power (certain features such as virtual backgrounds or effects need more CPU power), insufficient internet bandwidth. Since you did not state anything about your connection or hardware it is not possible to assess actual possible causes. I do multiple Zoom meetings every week and have no lag issues even on a $200 Windows 10 Pro i7 computer connected via ethernet to a 10 Mbps upload internet connection.

[DanielThommen]

I use ethernet, not WiFi, still the same issue... WIN10 Pro 64 with massive Harddrive and maxed out RAM (16GB), still lagging and always saying good bye...

Ridiculous...

[zoom_user_6428]

I have zero issues with wifi except for Zoom. Even on an ethernet cable it lags. Even on a different wifi network. Only using about 45% of CPU.

[DanielThommen]

ridiculous yes! I hate it and it is not helping at all... Gets worse over time I feel... I am on ethernet with my PC and not on WiFi... And it works in the beginning, but then half way through the call all of a sudden it starts to stop working and then totally blanks out... And the messages I sent to zoom using the window that pops up did not do anything, no response, no nothing...

[MGSR]

Hello community members, 

I'm sorry for the inconvenience you experienced.

If your Zoom desktop app is freezing or lagging, here are a few steps you can take to troubleshoot the issue:

1. Check System Requirements: Ensure your computer meets Zoom’s system requirements for optimal performance.

2. Update Zoom: Make sure you are using the latest version of the Zoom app. You can check for updates in the Zoom app under your profile icon > "Check for Updates."

3. Close Unnecessary Applications: Close any background applications that may be using up system resources, such as heavy programs or web browsers with many tabs open.

4. Restart Zoom: Close the app completely and reopen it. Sometimes a fresh restart helps resolve temporary glitches.

5. Check Internet Connection: Ensure you have a stable internet connection. Poor internet connectivity can cause Zoom to freeze or lag.

6. Update Graphics Drivers: Outdated graphics drivers can cause performance issues. Check if your graphics drivers are up to date.

7. Disable Hardware Acceleration: In Zoom, go to Settings > Video > Advanced and disable "Hardware Acceleration." This can help with freezing or lagging issues.

8. Clear Zoom Cache: Sometimes clearing the Zoom cache can resolve performance issues. Check this link on how to clear Zoom cache and cookies.

9. Reinstall Zoom: If the issue persists, uninstall the Zoom app and reinstall it. This can help fix any corrupted files that may be causing issues.

If these steps don’t resolve the issue, you can submit a ticket to our technical support for further troubleshooting.