Zoom freezes for about 2 minutes when turning on video on ThinkPad L13 Gen 5 | Community
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KentaroIchik11
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November 5, 2025
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Zoom freezes for about 2 minutes when turning on video on ThinkPad L13 Gen 5

  • November 5, 2025
  • 1 reply
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I’m using a ThinkPad L13 Gen 5 (Type 21LB, 21LC)

Lenovo Product Page

 

When I turn on the camera (Video ON) in the Zoom app, the application freezes for about 2 minutes before the video starts working.

 

Here are the details of my environment:

 

  • Zoom version: 6.6.15968

  • Camera firmware version: 10.0.22000.20375

  • Intel Graphics driver version: 32.0.101.7026

Has anyone experienced the same issue or found a solution for this problem?

Best answer by MGSR

Welcome to the Zoom Community, @KentaroIchik11! You can check out this article for troubleshooting issues with video crashing or freezing. Let us know if it helps or if you need further assistance. 

1 reply

MGSR
Community Manager
MGSRAnswer
Community Manager
November 5, 2025

Welcome to the Zoom Community, @KentaroIchik11! You can check out this article for troubleshooting issues with video crashing or freezing. Let us know if it helps or if you need further assistance. 

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