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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Zoom email bounce back

Ashley-Moloney
Newcomer
Newcomer

Hello, I’m fairly new to zoom and not getting on great so far. I use zoom for online therapy but every time my therapist emails me or sends a zoom link it just bounces back to her. This has resulted in us having to FaceTime instead for the sessions which isn’t ideal. She hasn’t this issue with any other client either. Really hoping someone can help me figure this out, thank you!

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