Zoom email bounce back

[Ashley-Moloney]

Hello, I’m fairly new to zoom and not getting on great so far. I use zoom for online therapy but every time my therapist emails me or sends a zoom link it just bounces back to her. This has resulted in us having to FaceTime instead for the sessions which isn’t ideal. She hasn’t this issue with any other client either. Really hoping someone can help me figure this out, thank you!