Zoom doesnt work with gaming machines

[thorpyuk]

Hi all,

I've had multiple different laptops (all on Windows 11), with different manufacturers, and zoom crashes on all of them. Windows freeze, it shuts itself down & reopens again about once every 20 minutes...

I have a friend who has a desktop (gaming orientated), who experiences the same issues, so it's not laptop-specific.

Machines are rock-stable on everything else, so it's just a Zoom-centric issue. Is there a known issue with machines using NVIDIA drivers?

[bstrelko]

+1. I have also experienced this on a 'gaming' machine (Win10x64 desktop with high-end CPU, NVIDIA 30xx GPU, tons of RAM, used for production/editing). 

Also curious to hear what others have done to remedy. Have you tested disabling hardware acceleration, messing around with capture/encode drivers, etc?

[FelixBurnett2]

This issue isn't limited to laptops and even affects gaming desktops. Make sure to update your NVIDIA drivers, as this might resolve the issue, especially if you're also running applications like a car parking game.

[thorpyuk]

Hi Felix... I always have the latest drivers installed.

I believe it may be linked to overlays, like MSI Afterburner/ Riva statistics server - can't see any other reason for the instability?