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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Zoom doesn't work at all.

Bettydr40
Newcomer
Newcomer

‎2023-04-28 07:16 PM

I open the Zoom app, sign in, and the New Meeting icon is grey.

 

Sometimes it i can get the app to work. Then the screen is totally black, without my name or anything, totally black.

 

If i get past that, the video image is fixed, the first image of my face. 

 

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1 REPLY 1

willjoe2442
Contributor I
Contributor I

‎2023-05-01 01:12 AM

Check if your internet connection is stable. Review your app version and then upgrade as necessary. Uninstall the app, then download and reinstall it. Clear Zoom cache and cookies from the settings.

 

Regards,

Diana

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