Zoom does not have support ? I was warned

[kvnmlm]

I was warned Zoom was bad but I'd used it so I signed on and pay for a "pro" account.  Unfortunately about a year in it quit updating and I had to completely uninstall and start over.   Unfortunately, the Zoom installer fails silently and I've wasted 3 weeks with "ticket" support.  They are just reading a script and replay with useless input every couple days.   

I broke down today and started to try to use the telephone to reach Zoom only to find that this just doesn't work.  They hide behind as many prompts as they possibly can then after you jump through all the hoops they say my "pro" account has no support.  This is nuts.  The online help has no idea what they are doing.  The chat is designed to complete disuade you from getting any help at all.     I've dug and dug trying to find any logs the installer might create to see where it is dying to no avail.   

So, is there any way to actually get support from Zoom ? or do I just kill the account and move on.

I can't believe even trying to post here has technical barriers working very very hard to keep you from actually getting any help.  This is like worse than anything I've seen in years.

[storyhub]

Here we need some details about your system and the zoom version you are currently using. Personally, I am an engineer with a background in audio and video system design, software engineering, television and film production, and commercial photography.

So if you are willing to list your system details - hardware and OS. Perhaps we can assist.

[Ray_Harwood]

Welcome to the Zoom Community, @kvnmlm.

@storyhub is right... here on the Community forum, most of us are customer/volunteers helping out, which we're happy to do if we have details enough to help us guide you in the right direction.

Did you find this Zoom Support article on installing/reinstalling the Zoom app?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

Please see the "CleanZoom" recommendation if you're having issues with the deinstall process.

As for Zoom access to customer service, here's a page that describes what assistance you have access to:

https://support.zoom.com/hc/en/contact?id=contact_us 

Note that if you are a Basic (free) user, your options are extremely limited, and as a Pro user, the only additional access is to submit tickets (login in your account and visit https://support.zoom.com/hc/en/my-requests); further, access to direct chat and phone support is based on your annualized monthly account amount and phone support at the $200 level is only for account Owners and Admins.

Let me know if you would like any additional information.