Zoom crashes every time I turn my Video On

[EddyD]

Hi Team,

I have version 5.13.7 on my windows 10 Dell laptop.

Everytime I have my video on, my zoom freezes and then I lose network connection. I work from home. After about 20 seconds it reconnects however I still cannot have my video on. If I have my video on, it crashes within 2 minutes.

Similarly, if I share my screen whether having my video on or off, my zoom will crash within 1 minute.

My I.T team have uninstalled and re-installed zoom and I still encounter issues. I was told version 5.10 is much stable however it only lasts a bit longer but I still encounter the same issues.

I am currently hardwired to the Modem. I have tried Wi-Fi and hotspottting from my phone

Please help!  

[Bri]

Hi @EddyD ! Are you still having this issue when you're screen-sharing? If so, I would recommend checking out this article from our Zoom knowledge base that was recently updated: https://support.zoom.us/hc/en-us/articles/14000196278541 

Let me know if that helps!

[EddyD]

Hi Bri

This has not worked. My zoom crashes as soon as my video turns on. Or

If I have my video off and I share a screen, my zoom crashes.