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Zoom crashed while Recording session after 15 minutes

edtandy
Newcomer
Newcomer

In the last month, zoom has crashed at least three times in the middle of recorded meetings or webinars.  I have attached the error report from zoom.  I use zoom for coaching and webinars.  Please help. 

 

My setup is Macbook pro m1 max.  ATEM Extreme switcher, USB-c imput into Macbook as a camera for zoom,  audio input through USB-C connection in Mac.  External HDMI monitor connected to Macbook.   i have updated zoom and all files on MacBook.  It is still crashing.   

 

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Translated Report (Full Report Below)
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2 REPLIES 2

bobl
Newcomer
Newcomer

I've had the same issue twice and my crash report is basically identical. I did take an update after the most recent crash but didn't see a related fix in the release notes.

andrewsims
Explorer
Explorer

I'm having this exact issue as well on a MacBook Pro with M1 Max processor. This is only happening on the Silicon build of the Zoom app, though. When I switch to the Intel build I don't experience a single crash. I've attached two crash reports from the most recent crash.