Zoom camera not working properly

[Jennifer_K]

My Zoom camera is off center (I am directly in front of computer but I show up way to the side and cut off) and a bit distorted. I know it's not my computer camera because if I just go into camera setting on the computer everything looks normal. I have tried searching for solutions but nothing I have found addresses this specific issue. I tried uninstalling and reinstalling. Don't know what direction to take to get this resolved. I appreciate your assistance. 

[Rupert]

Hi @Jennifer_K 

Try going to your Video settings in Zoom and toggling off and on the "HD" and "Original ratio" options to see if that makes a difference.

Also - when you are in a meeting with someone else, you could try asking them to "request camera control" from you in Zoom and see if they can use the Zoom in/out control at their end to control your camera. Just as a test.

Hope this helps. 

Rupert

[Hydes2262]

I have the same problem.  How do I get to video settings?  Thanks.

[Rupert]

https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-or-mobil...