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Zoom camera not working properly

Jennifer_K
Newcomer
Newcomer

‎2021-09-08 06:50 PM - last edited on ‎2022-03-11 09:16 AM by Community Moderator | Employee

My Zoom camera is off center (I am directly in front of computer but I show up way to the side and cut off) and a bit distorted. I know it's not my computer camera because if I just go into camera setting on the computer everything looks normal. I have tried searching for solutions but nothing I have found addresses this specific issue. I tried uninstalling and reinstalling. Don't know what direction to take to get this resolved. I appreciate your assistance. 

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3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-09 10:55 AM

Hi @Jennifer_K 

 

Try going to your Video settings in Zoom and toggling off and on the "HD" and "Original ratio" options to see if that makes a difference.

 

Also - when you are in a meeting with someone else, you could try asking them to "request camera control" from you in Zoom and see if they can use the Zoom in/out control at their end to control your camera. Just as a test.

 

Hope this helps. 

 

Rupert

 

 

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Hydes2262
Newcomer
Newcomer
In response to Rupert

‎2021-10-23 01:07 PM

I have the same problem.  How do I get to video settings?  Thanks.

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