Zoom camera is on, showing the set background but not my actual face in the frame

[EllieMJ]

I am on a zoom call for work, I have a set background that pops up when I sign on to these calls. All of a sudden, today, my actual face has not been detected in the zoom call. All it shows is my set background and not my face. I have received no error messages, the "hide self view" button is not marked on my video settings, I tried restarting my laptop and it didn't work. I'm not sure what to do.

[Connie-C]

I use a new laptop to login my zoom account, found that I have to do the setting again, such as adding the virtual background. But my actual face cannot be detected just as Ellie mentioned above. Tried restart and login again but in vain.