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Zoom Workspace updates require admin permissions

AnthonyL
Newcomer
Newcomer

‎2024-11-25 02:55 AM - edited ‎2024-11-25 02:59 AM

Can someone help me understand how to get Zoom Workspace to auto-update without requiring local admin permissions?

 

I'm pushing out the Zoom Workspace 6 .msi installer with ZoomAutoUpdate=true ZConfig="AU2_EnableAutoUpdate=1". We find that users can update once without admin permissions, but subsequent version updates prompt for admin.

 

I didn't have this problem with the 5.x version of Zoom using the ZoomAutoUpdate=true ZConfig="EnableSilentAutoUpdate=1" parameter. In fact, users who have been auto-updating since version 5 still aren't having problems now.

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snap-rz
Zoom Employee
Zoom Employee

‎2024-11-27 03:02 AM - edited ‎2024-11-27 03:03 AM

@AnthonyL Is it Windows platform? If so, click "Show more details" in the UAC to view details. Please help attach the screenshot like this:

snaprz_0-1732705263629.png

 

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AnthonyL
Newcomer
Newcomer

‎2024-11-28 04:19 AM

I think I figured out the problem: Sophos Endpoint was blocking ZoomCptService from being created during an update. That's why users were able to update once: ZoomCptService was created as part of the original MSI install, but the antivirus blocked Zoom from creating a new ZoomCptService during an update.

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