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Zoom Recording

Katelin
Newcomer
Newcomer

Hi. I recorded a Zoom meeting last night and trimmed out the first and last few seconds of the video on my computer's photo app when I got the video how I wanted it. After I clicked "finish video" and saved the copy, the audio isn't working on the video for some reason. And the recording is no longer in my Zoom app (just the audio is available)...help.

2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @Katelin, if you go to https://zoom.us/recording/local can you track down the path and/or click 'open' to see if it opens the original recording file?

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Zoom Community Moderator
he/him/his

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Katelin
Newcomer
Newcomer

Hi @RN . The zoom recording was originally in the file folder when I hit "open," but after I edited it in my photos app, the zoom video is no longer in the file folder anymore, and only the audio file and playback file are in there.