Zoom Group Call Quality : Cameras Decreased to less than 720

[JoeOblivion]

I have a pro subscription. I host a monthly podcast using zoom. I use virtual camera from OBS to pipe the show into zoom. I capture the cameras of my guests from zoom (since we don't have NDI yet - but thats a different matter to moan about)

I note a SIGNIFICANT decrease in quality. I did a search, and found the following article.

https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video

I have enabled HD Group calls in all the settings, so i should be getting 720p in the group call, but what I actually get is a grainy pixelated mess. I guess you could call it "standard video" This means that I have degraded webcam quality for my participants on the live stream, as well as a terrible virtual camera to show the guests the content from the show (OBS virtual camera).
 
I'm pretty annoyed that Zoom would downgrade the quality of the service I pay for like this, and support could not help me. 

Anyone got any suggestions?

[ZoomTestKitchen]

HD 720p doesn't come with a Pro account by default. This started when the pandemic began, due to massive upswing of users joining the Zoom network. 

Although Zoom is not turning-on 720p on Pro accounts on day one, any Pro account user can submit a support request to enable 720p and they should receive it without issue.

[JoeOblivion]

Hey, thanks for the reply. I did contact support and it seems to have been fixed now, but it certainly wasn't running that badly before. I'll test again tomorrow and close the ticket. Service was great. 

[ZoomTestKitchen]

Glad to hear things are better, now. I have had nothing but great experiences with Zoom support.

[Motor1]

Thank you both. I recently contacted support and asked that they turn on Group HD (720) for my Pro account. They did so, THEN I noticed the cryptic message at the top of the Group HD support page, which Joe mentioned above. I now have some hope and I will be testing this week. Similar to Joe, I use ECAMM and everything is presented through the virtual webcam (not by screen share). Best wishes, -Dan

[JoeOblivion]

OK, so its happened again - when 3 or more participants are in the call, quality drops from 720 to 360. Contacted support who claim nothing changed. Waiting for news.