Zoom Freezing During Install - Windows 11 Issue?

[ZoomUser12345]

Does anybody else experience their zoom desktop client unable to launch a meeting? 

When I try to join a meeting my zoom freezes (picture attached) and I then my computer freezes. I've tried to uninstall, reinstall, but problem persists. I'm wondering if it's a Zoom-Windows 11 issue?

Any information you can provide would be a great help!

[ChrisO]

Hi ZoomUser12345,

Are you able to join meetings via a web browser instead of the app? Also, I would start with disabling hardware acceleration and see if that resolves the issue.

[ZoomUser12345]

Based on what I found online, I it looks like I need to disable the hardware accelerator through the Zoom Desktop client. Unfortunately, whenever I try to open the zoom desktop client, it freezes (image attached). 

I've tried to join the the web browser, but it loads very slowly. I get the message "page unresponsive". If I wait for another minute it will load, but I don't think this is a feasible workaround for business meetings. 

Thanks for your thoughts ChrisO

[ChrisO]

You could try using the MSI installer instead of the exe install. Look for it under downloads for IT admins. Create a batch file with the following commands:

msiexec /q /i "%~dp0ZoomInstallerFull.msi" /quiet /qn zRecommend="EnableHardwareAccForVideoSend=0" zRecommend="EnableHardwareAccForVideoReceive=0" zRecommend="EnableGPUComputeUtilization=0"

Place both the batch file and the msi into the same folder and run the batch as admin.

[ZoomUser12345]

I installed two Windows 11 updates and it has appeared to solve the problem. Fingers crossed. I'll be testing zoom during a few meetings later this week. Thanks for your help ChrisO.