Zoom Desktop crashes before joining long meetings.

[Khristian]

When I try to join meetings that last 2 hours, the desktop app works just fine.

If I try joining a meeting that lasts 4 hours, the app crashes once. Then it automatically retries and crashes again, then gives up. I noticed the error log is always the same though, I'll leave it at the end of the post.

It seems the app tries to run on my Intel integrated graphics, which has up-to-date drivers (and didn't work with older drivers either), despite me trying to make it run on my NVIDIA RTX 3050 for laptops in several ways - via the NVIDIA control panel and through Windows as well.

If I deactivate my Intel integrated graphic card and force the whole system to use the NVIDIA GPU, the error doesn't occur, but of course I don't want to completely turn off my integrated graphics card just for using Zoom. My 2nd monitor actually depends on the integrated graphics cards so I can't use it if it's off.

I tried a clean installation of Zoom 6.3.10 and also tried the immediately older version from November 2024, but neither work. I disabled the hardware acceleration mode from the options as well, with no avail.

My PC's manifacturer is MSI, and I know about MSI Afterburner problems, but I don't have it installed and never had it on my PC either. Same with PowerToys.

Here's the crash log:

Spoiler

<?xml version="1.0" encoding="UTF-8"?>
<CrashRpt version="1403">
<CrashGUID>fe0168c6-8f70-44e5-8164-4119432e41b9</CrashGUID>
<AppName>Zoom.us</AppName>
<AppVersion>6.3.10.59437</AppVersion>
<ImageName>Zoom.exe</ImageName>
<OperatingSystem>Windows 10 Home Build 26100</OperatingSystem>
<DispalyDevice>Intel(R) UHD Graphics||Intel(R) UHD Graphics</DispalyDevice>
<CPU>11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz</CPU>
<OSIs64Bit>1</OSIs64Bit>
<GeoLocation>it-it</GeoLocation>
<SystemTimeUTC>2025-02-17T18:14:23Z</SystemTimeUTC>
<ExceptionAddress>0x7ffa0218c251</ExceptionAddress>
<ExceptionModule>d3d9.dll</ExceptionModule>
<ExceptionModuleBase>0x7ffa02150000</ExceptionModuleBase>
<ExceptionModuleVersion>10.0.26100.3037</ExceptionModuleVersion>
<ExceptionType>0</ExceptionType>
<ExceptionCode>0xc0000005</ExceptionCode>
<GUIResourceCount>802</GUIResourceCount>
<OpenHandleCount>1774</OpenHandleCount>
<MemoryUsageKbytes>301216</MemoryUsageKbytes>
<MemoryLoad>50</MemoryLoad>
<TotalPhysicalMemory>16086</TotalPhysicalMemory>
<AvailablePhysicalMemory>7960</AvailablePhysicalMemory>
<TotalPageFile>22742</TotalPageFile>
<AvailablePageFile>12786</AvailablePageFile>
<TotalVirtualMemory>134217728</TotalVirtualMemory>
<AvailableVirtualMemory>132116359</AvailableVirtualMemory>
<GPUInfo>Intel(R) UHD Graphics##32.0.101.6559</GPUInfo>
<GPUInfo>NVIDIA GeForce RTX 3050 Laptop GPU##32.0.15.7242</GPUInfo>
<CustomProps>
<Prop name="App Start Time" value="20250217_191414"/>
<Prop name="UI_Host" value="20250217_191026 Host"/>
<Prop name="UI_LoginWithGG" value="20250217_191027 LoginWithGG"/>
<Prop name="VideoLaunchReason" value="2"/>
<Prop name="buildtypename" value="ZOON_NO_DEBUG"/>
<Prop name="dumptypename" value="E_DUMP_MINI"/>
</CustomProps>
<FileList>
<FileItem name="crashrpt.xml" description="Crash Description XML"/>
<FileItem name="ssbcrash_6.3.10.59437_NA_NA_02172025_191423_Zoom.exe_6912_d3d9.dll_NA_NA.dmp" description="Crash Minidump"/>
</FileList>
</CrashRpt>