Zoom Customer Service

Does it bother anyone that when you pay for a pro subscription that you do not get access to talk to a human being?

I was stupid enough to close a temporary email account I used for community service volunteer work without changing it from my Zoom account.

I spent my first half an hour trying to change it on my phone (can not be done on the app) and looking for a customer support number (doesn't exist).

The next half an hour I spent on a chat getting bounced around.  The chat dropping because they asked for info I needed to get from a different browser tab.  On a mobile device, the chat sees that as you leaving the chat.  (DO NOT use the chat on a mobile device.)

I called to complain.  I thought I would back door it by going to sales.  I got a person and instead of letting me how I can make a complaint, he said he could fix this.  A half an hour later and a transfer, no solution.

Ultimately they want a paper trail.  The easy solution was to open an online ticket.

Isn't it funny how we pay more for goods and services and are forced to accept substandard customer service?

I hope a competitor emerges real soon!