cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom Crashing, freezing, lagging, camera distorted

Vanilla
Newcomer
Newcomer

I use zoom personally and for work. I know for a fact that I am not the only facing these problem with zoom. My job uses zoom constantly is using zoom as well and they are all facing this problem. Zoom is constantly crashing, freezing, lagging and the newest thing is camera distortion. We all have great computers and laptops in top working condition. All of our windows are in working condition. We have done everything we can think of to fix this problem on our end but it just isn't getting fixed. We have been forced to use an old version of zoom. However we still have a crashing and lagging problem. I have done everything and googled and put zoom to high performance changed the camera settings. Reinstalled the app everything you can think of. What can I do to fix the problem and help my coworkers?

 

2 REPLIES 2

LBell
Newcomer
Newcomer

I'm having the same issues.  I'm on a Mac.  And only since last update.

Alan18
Newcomer
Newcomer

My camera image freezes on my iMac,   A static image can be refreshed when I close and reopen the video control, but an active image is not restored.    I am using the latest version of Zoom 5.14.7 (18149).