cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom Camera Problem

JavGal
Newcomer
Newcomer

Since upgrading to my current Zoom version (5.8.0, 1324, 32-bit), whenever I'm in a meeting, my camera only shows half my face (left half) and the total picture is squished/flattened).  Everyone else is fine.  Asking folks in the meeting, they say "I" look normal to them ... it's what I see on my end that's messed up.  When using my Surface Pro camera otherwise (not in a Zoom meeting), I look normal to myself as well.  Seems to be the newest upgrade somehow changed my camera relationship to the new program.  How do I fix this?  Would it fix the matter to try to "downgrade" and go back to a previous version of Zoom on my Surface Pro?  Any other ideas?  Help!  This is very annoying too.

1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @JavGal 

 

Try going into your Video Settings in Zoom and toggling on and off (or off and on) the Original Ratio and HD options. See if that makes a difference. Try on and off.

 

Rupert_0-1633545999241.png