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Your Zoom Client is Out of Date - Unable to update

jcarver23
Newcomer
Newcomer

I received a zoom invitation and when I click on the link, I am directed to a webpage that is telling me my zoom client is out of date and I need to update. A file downloads and when I install the file it does not resolve the issue. I have uninstalled and reinstalled zoom with the latest version, cleared my cache, and restarted my computer multiple times. At this point I have no idea what to do.  The interesting part is I am able to open other zoom invitations, so I am not sure if the issue is on my end or the invitation creator's end. Any help is appreciated. Thank you.

3 REPLIES 3

JenHR
Newcomer
Newcomer

I'm having the same issue. And I had a job interview this morning. I can't connect. 

Tony8190
Newcomer
Newcomer

This issue is often linked to how the meeting host created the invitation. Older Zoom client links or custom meeting URLs can sometimes force update loops even when the app is already current.

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello there,

I'm sorry for the inconvenience you experienced.

Kindly run CleanZoom to remove Zoom completely and reinstall the latest version from our https://zoom.us/download.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?