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Workplace App on Mac Instantly Reverts to Web Client on Login

WJC
Newcomer
Newcomer

‎2024-09-17 08:27 AM

Running MacOS 10.14.6 with a new download of Zoom Workplace app (Basic free acct)...when I login, the app instantly reverts to the Zoom web client. What's going on...how do I troubleshoot?  Thanks!

Topics:
2 REPLIES 2

User135
Newcomer
Newcomer

‎2024-12-30 07:23 AM

I am having this same issue! I have a paid account, and find that if I open a meeting from any link I see this same behavior. The only work around is if I own the meeting and choose to "Start" it manually from the desktop app. 

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-01-06 10:57 AM - edited ‎2025-01-06 10:58 AM

Hello there,

I'm sorry for the inconvenience and the late response.

Kindly do a clean uninstall and reinstall the Zoom app.

Please let us know if this helps or if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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