Why zoom keep crash my window 11 into blue screen ?

[ckkhor0722]

Windows

Summary
Shut down unexpectedly

Date
‎3/‎2/‎2023 9:28 PM

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
Code: 3b
Parameter 1: c0000005
Parameter 2: fffff80254c32991
Parameter 3: ffff93813ff89900
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.100
Locale ID: 17417

[CarlaA]

Hi @ckkhor0722, welcome to the Zoom Community! I apologize for the delay in response.

Please try the following to troubleshoot:

Uninstall the current Zoom version, Restart the device, then download & install the 64-bit Zoom desktop client.
 
https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers

Let me know if that helps!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

[ROCCNet]

I too have the same problem on a Dell Windows 11 laptop.  Once Zoom tries to communicate with the camera, it blue screens.  I have checked my camera driver and it is current.  I have unintalled and reinstalled Zoom twice.  Camera seems to work fine on other apps.

[Halu]

Nope, that doesn't work.  I tried twice, rebooted multiple times, always the same problem: the moment I click on the camera symbol, the system freezes, blue screen, crashes.  Please advise.  

[Halu]

Ok, I managed to solve it.  Short version: the problem is the camera, not zoom.  In my case, I just had to plug it into a working USB port, and all was fine.  For more, see https://community.zoom.com/t5/Meetings/Windows-11-Blue-Screen-Crashes/m-p/156101

[amour7702000]

 I have the same problem, when I end the meeting in windows 11 crush with blue screen and stop code : SYSTEM SERVICE EXCEPTION